Evai.io are looking to hire great Customer Support staff. This role is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.
- Handle high amounts of incoming emails
- Identify and evaluate customers’ needs to deliver satisfaction
- Provide accurate, valid and comprehensive information
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- 1+ years’ experience of proven customer facing experience or experience as a customer service representative
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers.
- Exceptional written communication skill and a good listener.
- Ability to multi-task, prioritize, and control time effectively
- Knowledge of the cryptocurrency/Blockchain field is a big plus
- Multi-lingual capability is a big plus
What is in Store?
- Do something meaningful: Be a part of the future of finance technology.
- Fast moving, challenging and unique business problems.
- International work environment and flat organisation.
- Great career development opportunities in a growing company.
- Possibility for relocation and international transfers’ mid-career.
- Competitive salary.
- Flexible working hours, Casual work attire.