Customer Support

Evai.io are looking to hire great Customer Support staff. This role is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.

Responsibilities

  • Handle high amounts of incoming emails
  • Identify and evaluate customers’ needs to deliver satisfaction
  • Provide accurate, valid and comprehensive information
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers

Requirements

  • 1+ years’ experience of proven customer facing experience or experience as a customer service representative
  • Strong ability in using IT for professional use and can handle somewhat technical queries from customers.
  • Exceptional written communication skill and a good listener.
  • Ability to multi-task, prioritize, and control time effectively
  • Knowledge of the cryptocurrency/Blockchain field is a big plus
  • Multi-lingual capability is a big plus

What is in Store?

  • Do something meaningful: Be a part of the future of finance technology.
  • Fast moving, challenging and unique business problems.
  • International work environment and flat organisation.
  • Great career development opportunities in a growing company.
  • Possibility for relocation and international transfers’ mid-career.
  • Competitive salary.
  • Flexible working hours, Casual work attire.
Apply now!

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